Terms of Service

Version 3 · Effective 2026-04-26

1. The Service

Glideover is a package forwarding service for Hawaii residents. We maintain a mainland US warehouse where you can have packages shipped, and we then forward those packages on to your home address in Hawaii, Alaska, or Puerto Rico. We photograph and store incoming packages, handle customs paperwork where applicable, and ship consolidated outbound loads on your behalf.

2. Accounts

You must be at least 18 years old to open an account. You agree to provide accurate, current, and complete information when you sign up, and to keep that information up to date. You are responsible for any activity that occurs under your account, including anything shipped to the mainland address we assign you.

3. Payments and Plans

Glideover offers Free, Plus, and Premium plans with differing free storage windows and margin rates. Paid plans are billed monthly by Stripe. Outbound shipments are charged per-package at the rates shown in your dashboard at ship time. By adding a payment method, you authorize Glideover to charge that method for storage fees, shipping, and plan subscriptions without further prompt (autopay).

4. Storage and Abandonment

Each plan includes a free-hold window (Free 14 days, Plus 30 days, Premium 60 days) starting when the package becomes visible in your account. After the free-hold window, storage charges of $1/day apply, capped per tier (Free $30, Plus $50, Premium $100).

All plans share a hard 90-day storage cap measured from the date the package becomes visible in your account, regardless of plan tier. When the 90-day cap is reached, the package enters pending disposalstatus and we will send you a final-warning email. You then have 7 calendar days to ship the package, release (abandon) it explicitly, or contact us for help. After the 7-day window expires, packages may be permanently discarded at Glideover's discretion. Discarded packages cannot be recovered, and you forfeit any claim to them or to reimbursement for their value.

5. Prohibited Items

You agree not to ship the following to or through our warehouse: hazardous materials outside of carrier-permitted limits, explosives, firearms without appropriate licensing, perishable goods that require active refrigeration, or items illegal under US federal law or the laws of your destination state. We may refuse, return at your expense, or safely discard any prohibited item.

6. Limitation of Liability

Glideover acts as your forwarding agent and is not the outbound carrier. We are not responsible for loss, damage, or delay occurring after a package leaves our warehouse and is in the custody of the third-party outbound carrier. Recourse for in-transit loss is governed by the carrier's terms and any insurance you purchase. Glideover will assist in filing carrier claims at your request but is not the insurer.

Where the loss occurs while the package is in our custody, our liability is limited to the declared value or $100, whichever is lower, unless you have purchased Glideover Package Protection. We are not liable for consequential, incidental, or lost-profit damages under any circumstance.

7. Declared Value

You are solely responsible for declaring the accurate value of goods at intake or before shipment. Default third-party carrier coverage is $100 across the standard ground and air services we use. If you fail to declare value above this threshold and do not opt into additional insurance, Glideover will assist in filing a carrier claim but is not liable for any value above carrier default coverage.

8. Service Selection

You select the outbound shipping service at the time of shipment approval. You are responsible for selecting a service whose default coverage matches the value of the goods being shipped, or for opting into insurance and/or signature confirmation. Glideover is not liable for losses arising from your choice of service.

9. Insurance and Signature

Insurance and signature confirmation are optional add-ons available at additional cost. Glideover strongly recommends both for items with declared value over $100. You are responsible for selecting these options before approving the shipment.

10. Package Protection

Package Protection is an optional coverage that is offered as a separate service with its own terms at /terms/package-protection. Accepting these Terms of Service does not enroll you in Package Protection; you opt in on a per-shipment basis.

11. Customs and Export

When a shipment requires customs paperwork, you are the shipper of record for the declared contents and values. We prepare paperwork on your behalf using the information you provide; you warrant that information is accurate.

12. Termination

You can close your account at any time from your dashboard. If you close your account while packages are still in our warehouse, you must reclaim or ship those packages within 30 days, or we may dispose of or donate them. We may suspend or terminate your account for violations of these terms or fraudulent activity.

13. Governing Law

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute arising from these terms will be resolved in the state or federal courts located in California.

14. SMS Messaging Terms

By providing your mobile phone number during onboarding and consenting to receive text messages, you agree to receive SMS messages from Glideover related to your account. Glideover sends two types of messages: (1) one-time passcodes for account verification, and (2) shipment status notifications (package received, bundled, shipped, delivered).

Message frequency varies based on your account activity and shipment volume. Typical users receive 1–10 messages per month.

Message and data rates may apply. Glideover does not charge for these messages, but standard rates from your wireless carrier may apply.

To opt out, reply STOP to any Glideover message at any time. You will receive a confirmation message and no further messages will be sent. Replying STOP does not close your Glideover account; it only stops SMS notifications.

For help, reply HELP to any Glideover message, visit https://www.glideover.co, or email support@glideover.co.

We do not share your mobile number with third parties for marketing purposes. SMS messages are sent via Twilio solely for the purposes described above. See our Privacy Policy for full details on data handling.

15. Contact

Questions about these terms? Email support@glideover.co.